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privacy policy

Effective Date: 17th October 2025

Welcome to Reclamation Living (www.reclamationliving.com). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

 

1. Who We Are

White Label Thinking trading as Reclamation Living
Website: www.reclamationliving.com
Email: info@reclamationliving.com
We are the data controller responsible for your personal data collected through our website.

 

2. What Information We Collect

When you visit our site or place an order, we may collect the following information:

  • Identity Data – name, title

  • Contact Data – billing and delivery address, email address, phone number

  • Financial Data – payment details (processed securely via third-party payment providers; we do not store full payment card information)

  • Transaction Data – details of products you have purchased

  • Technical Data – IP address, browser type, time zone, device information

  • Usage Data – how you use our website

 

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Manage payments, fees, and charges

  • Communicate with you (e.g. order confirmations, delivery updates)

  • Respond to inquiries or customer service requests

  • Improve our website and customer experience

  • Comply with legal obligations (e.g. record-keeping for tax)

We only use your data when we have a lawful basis, such as to fulfil a contract (processing your order), comply with legal obligations, or with your consent (e.g. marketing emails).

 

4. Marketing

We may send you marketing emails if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or contacting us directly.

We will never sell or rent your personal data to third parties.

 

5. Sharing Your Data

We may share your personal data with trusted third parties to fulfil your order and operate our website, including:

  • Payment processors. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

  • Delivery providers (e.g. Royal Mail, courier services)

  • IT service providers (e.g. website hosting, analytics tools). Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

These providers are required to process your data securely and only for the purposes we specify.

 

6. International Data Transfers

Our website and services are intended for UK customers only. However, some of our third-party providers may store or process data outside the UK. In such cases, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data.

 

7. Data Security

We take appropriate security measures to protect your personal data from loss, misuse, and unauthorised access. This includes encryption, secure hosting, and access controls.

 

8. Data Retention

We keep your personal data only as long as necessary for the purposes we collected it for, including for legal, accounting, or reporting requirements. Typically, this is:

  • Order data: up to 6 years for tax and legal reasons

  • Marketing data: until you withdraw consent

 

9. Your Rights

Under the UK GDPR, you have the following rights:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing of your data

  • Request data portability

  • Withdraw consent at any time (for example, for marketing)

To exercise any of your rights, please contact us at: info@reclamationliving.com

 

10. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. For more information, please see our Cookie Policy.

 

11. Complaints

If you have any concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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